Click on each question to view the answer.
What do I need to do to become a member of The National Compassion Club?
To be eligible for membership with our club, you must be a resident of Canada and over the age of 19. To register, complete the online member registration form here. There you will also need to submit a copy of one piece of government issued photo ID. You can either upload it directly on the member registration page, or email it to firstname.lastname@example.org.
You will be notified by email once your application is approved. We strive to process all applications within 24 hours.
Is it safe ordering with The National Compassion Club?
We’re one of 50+ cannabis dispensaries in Victoria (over 300 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. Many progressive City Councils and Police Departments across the country have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.
There are aprox. 100+ mail order marijuana sites in Canada, many whom have been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving weed in the mail.
That being said, there is still a small amount risk on both ends as we are not working with any federal approval.
Do you have a phone number where I can call and speak to someone?
Sorry, not at this time. All correspondence is done via email. We make every effort to respond to email inquiries as quickly as possible. We are available Monday through Sunday from 9:30am PST to 5pm PST.
Can I add/edit/cancel my order?
If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email email@example.com with the order number you would like canceled.
If you would like your order canceled and it has not shipped out yet, please email firstname.lastname@example.org.
Why do you need a copy of my ID?
ID’s are required for proof of age (19+). We keep all IDs stored on our server and purge them every quarter.
How do I place an order?
- Once you are an approved member, head to http://nationalcompassion.ca/ and log in to your account.
- Next, locate the products you are interested in ordering from the product menu section.
- Click on the desired product(s), choose your quantity then click “Add to Cart”.
- When you have all your products in your shopping cart, are on the http://nationalcompassion.ca/cart/ page and are ready to Checkout, click on the green Proceed to Checkout and you will be redirected to the Checkout page.
- On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
- Once you have confirmed your order details and shipping address, click ‘submit order’.
- Once your order has been submitted, you will receive an email confirmation with your order details.
- Once we collect your E-Transfer, your order will be processed asap. and will ship within 1 business day. Packages are shipped Monday to Friday. We do not ship on weekends.
- Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.
What methods of payment do you accept?
Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.
Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 10am PST, your order ships that business day, or else it ships the next business day.
If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html
How do I send an Interac E-transfer?
If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.
For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
What are the shipping fees?
Shipping fees are $10 for orders under $200. For orders over $200, shipping is always free!
Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
What will happen to my order if I don't submit payment?
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.
How will my order be packaged?
Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes or bubble envelopes with no indication of what is inside.
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.
We do not offer postage refunds if your order arrives late due to any postal issues.
Why was my package sent with a “Signature Required”?
All packages will require a signature to be delivered. This is to ensure your package does not fall in to the wrong hands.
Canada Post says 'successfully delivered' but I have not received my order
There are 2 likely scenarios:
a) the postal worker put it in the wrong mailbox, or
b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.
From Canada Post:
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
Their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
My package is going to the wrong destination
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
Canada Post tracking information has not updated recently
If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.
More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge. My tracking number does not work. Help!
We will email your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait till the end of day and your tracking number should appear correctly. If it does not, please email email@example.com and we will look into it.
Shipping to Nunavut and Northern Quebec
Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.